KYC/AML Policy
Last updated 1 May 2026
We adhere to international anti-money laundering (AML) standards and know-your-customer (KYC) principles. Below is how and when we conduct verification.
1. Why We Conduct KYC/AML
Verification protects both clients and the service from fraud, and allows us to work with partner banks and payment systems within a legal framework. The scope of verification is proportionate to the risk of the specific transaction.
2. When Verification Is Required
Most standard exchange transactions proceed without verification. We may request documents in the following cases:
- the transaction amount exceeds the threshold established for the direction;
- the transaction shows signs of elevated risk or unusual behaviour;
- the selected direction requires mandatory identification (e.g. SEPA/SWIFT);
- a request has been received from a correspondent bank or regulator.
3. What Documents Are Required
Depending on the verification level, we may ask for:
- a photo of a government-issued identity document;
- a selfie with the document to confirm ownership;
- proof of address (utility bill, bank statement);
- proof of the source of funds for large transactions.
4. How the Verification Works
Documents are uploaded via a secure channel and reviewed by a responsible staff member. Standard turnaround is within a few hours during business hours; complex cases may take longer.
The order is suspended while verification is in progress. Once verification is successful, the transaction resumes automatically; repeat verification for subsequent transactions is generally not required.
5. AML Monitoring and Source of Funds
Incoming and outgoing transactions are screened against risk models and lists of sanctioned and high-risk addresses. If links to unlawful activity are identified, the transaction is suspended and funds may be frozen pending investigation.
For large transactions we reserve the right to request an explanation of the origin of funds. Refusal to provide such information is grounds for cancelling the transaction.
6. Refusal of Service and Data Protection
The service may refuse to process a transaction without explanation, including upon failure to pass verification. In such cases, funds are returned to the sender's details minus any incurred costs.
Documents provided are used exclusively for identification and compliance purposes, stored securely, and are not shared with third parties except as expressly required by law.