Question 1

How long does an exchange take?

Accepted Answer

Crypto exchanges usually take 5-15 minutes after network confirmation. Cash exchanges happen immediately at our office.

Question 2

What documents do you need?

Accepted Answer

Up to 10,000 USD — no documents required. Above that — ID verification needed.

Question 3

What are your fees?

Accepted Answer

Our fee is already included in the rate — no hidden charges. Network fees for crypto are paid by you.

Question 4

How are rates determined?

Accepted Answer

We use a weighted average rate from top exchanges plus our margin. The rate is locked when you create an order.

Question 5

Is it safe?

Accepted Answer

Operating since 2019 with over 50,000 successful exchanges. All offices are physically verified.

Frequently asked questions