CoinPoint

Privacy Policy

Last updated 1 May 2026

This policy describes what personal data CoinPoint processes, for what purposes, and on what legal grounds. By using the service, you agree to these terms.

1. General Provisions

The data controller is CoinPoint (hereinafter the "Service"). This policy applies to all interactions with the website, Telegram bot, and Service staff.

By completing a transaction or submitting data through Service channels, you confirm that you have read this policy and agree to its terms.

2. What Data We Collect

We collect only the data necessary to provide the service, comply with legal requirements, and ensure the security of transactions.

  • contact details: Telegram username, email address, phone number, if you provide them;
  • verification data (KYC): copies of identity documents, selfie, proof of address — only when required under AML/KYC policy;
  • transaction data: amounts, currencies, payment details, timestamps;
  • technical data: IP address, device and browser type, access logs — for fraud prevention and debugging.

3. Purposes of Processing

Personal data is processed for the following purposes:

  • fulfilling your exchange or payment instruction and related communications;
  • meeting AML/KYC obligations and preventing fraudulent transactions;
  • responding to your enquiries and improving service quality;
  • complying with applicable law and requests from authorised authorities.

4. Disclosure to Third Parties

We do not sell your data or share it for marketing purposes. Disclosure is only possible in the following cases:

  • partner banks and payment systems — to the extent necessary to execute a transfer;
  • infrastructure providers (hosting, secure document storage) — under confidentiality agreements;
  • authorised government authorities — upon a valid request as required by law.

5. Cookies and Analytics

The website uses only technically necessary cookies that ensure the interface functions correctly (e.g., language selection). No third-party trackers or advertising cookies are placed.

If analytics tools are added in the future, you will be offered an explicit consent choice before they are loaded.

6. Your Rights

With regard to your personal data, you have the right to:

  • receive a copy of the data we hold about you;
  • request correction of inaccuracies or additions;
  • request deletion of data, except for information that must be retained under AML/KYC and other legal requirements;
  • withdraw previously given consent to the extent permitted by applicable law;
  • lodge a complaint with the competent data protection authority if you disagree with the processing.

7. Contact Us

Requests regarding the processing of personal data should be sent via the Contacts section or through Telegram. We aim to respond within one business day; for data subject rights requests — no later than the deadline set by law.